Reasons to shop

NZ_REASONS_TO_SHOP_Top

Reasons to shop at Sainsbury's

Subs price promise & returning products at doorstep

With the increased demand that we are seeing, you may notice an increase in the number of substitutions within your order. While we are working hard to get you exactly what you have ordered, there will be times where we have to give you the best alternative that we have available.  

If we've not quite found a perfect match then please let our driver know when they arrive so that any unwanted products can be removed before we hand them over to you. 

Our Substitution Promise

With the increased demand that we are seeing, you may notice an increase in the number of substitutions within your order.  While we are working hard to get you exactly what you have ordered, there will be times where we have to give you the best alternative that we have available.  Please be assured that our normal subs price promise guarantee applies at this time. 

Email updates

We’ll send you an email notification on the day, clearly listing the original item and replacement product. 

Product Returns

We are now accepting returns on the doorstep for standard home deliveries. So if we've not quite found a perfect match then please let our driver know when they arrive so that any unwanted products can be removed before we hand them over to you. 

We will process a full refund for these goods within 5 working days. 

What if my substitution is more expensive?

If your substition is more expensive than what you ordered, we’ll give you a voucher for the difference to use on your next shop. Read the full terms & conditions. 

For example, you’ve ordered a can of by Sainsbury’s tomatoes for 35p, we’ve replaced them with a can of Taste the Difference tomatoes for 80p, you’ll get a voucher for 45p. So you won’t be out of pocket.

The way you want it

Our Freshness Promise
Our Substitution Promise
Green slots
Ethically sourced & responsible partners
Dietary profiles
Product returns

Products