Substitutions

NZ_SUBSTITUTIONS_Top

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Item out of stock? We'll make it up to you

Thank you for shopping online with us

If one or more of your items was substituted today, don't worry.

We've checked the difference in prices between the substitute items delivered in your shop against the items you initially ordered online.

If you have substituted items that are more expensive and you choose to keep them, you'll be sent a confirmation email.  At the same time you'll see a voucher drop in your online voucher wallet.  This voucher can be used on any future online grocery order within the next 2 months.

Here's how it works...


Step 1

If your shop contains a substitute your driver will let you know


 
Step 1

You choose whether to keep it or get a refund


 
Step 1

If you keep your substitute and it's more expensive than the item ordered, we'll email you a voucher for the difference


 
Step 1

You'll find it in your inbox and voucher wallet from midday the next day


 
Step 1

Simply tick the voucher in the wallet to apply to your next online shop


 

Terms & conditions

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- Offer only available in Sainsbury's online stores. 

- We'll offer substitutes when grocery goods you order are unavailable unless you've asked us not to.

- You may refuse any item on your order and we'll refund you. 

 - If you keep a grocery substitute costing more than the items you ordered, including promotions, we'll give you an evoucher for the difference (up to a maximum voucher value of £99.99 per order) to be used against a future Sainsbury's online grocery order.

- We'll tot up the total for the more expensive substitutes you keep, including offers, and email you an evoucher by midday the following day. We'll also pop a copy in your online voucher wallet.

- Offer includes grocery items only and excludes first stage baby milk, tobacco products, prescription medicines and pharmacy items, homeware, cookware, picnic and BBQ ware, entertainment, mobiles phones and etop-up cards, ink cartridges, luggage, baby feeding accessories, pet toys and accessories, clothing and accessories, electrical items, gift sets.

- If you keep substitutes costing the same or less than the item you've ordered we'll charge you for the item we deliver.

- Evoucher redeemable against online groceries only and is valid for 2 months.

- When using a substitutes evoucher the value of goods other than first stage baby milk, tobacco and spirits and liqueurs must at least equal the value of the evoucher.

- Comparisons based on our in-store price on your delivery day.

- Multiple evouchers may be used in one transaction but must be of different values.

- All online grocery transactions must include a payment from your payment card.

- Evoucher non transferrable and may be used only once. It cannot be reissued if lost or damaged. It remains the property of Sainsbury's Supermarkets Ltd and has no exchange or cash value.

- Sainsbury's reserves the right to amend or withdraw this offer at any time and without notice.

- You can live well for less than you thought at Sainsbury's. Based on price perception data May 2016.

- For more information go to sainsburys.co.uk/livewellforless

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