How do I register for Delivery Pass?

Existing customers can buy a Delivery Pass at  www.sainsburys.co.uk/shop/gb/saver.

New customers will need to have a Sainsbury’s Online Grocery Account, please register here.

Is there a minimum order value for Delivery Pass orders?

The minimum order value is £40 per order, after any multi-buy offers, coupons, vouchers, and discounts. You will still be able to place orders for less than £40 but will be charged the standard delivery charge of £7.

How often can I order with the Delivery Pass?

You can order as often as you like but you can only receive one Delivery Pass delivery per day. Any further orders placed for delivery on the same day will be charged at the specified delivery rate as advertised on our website. Please see below for our fair use policy for further information. Our online delivery service is not available between 24th-26th December.

Will my Delivery Pass membership renew automatically?

Your Delivery Pass membership will be automatically renewed on a 1, 6 or 12 month rolling basis, dependent on the duration of the pass you buy. Once you purchase your Delivery Pass there will be a renewal opt out option. Except for 1 month passes, we will also send you a reminder email 28 days before your renewal payment is due to be taken.

How do I cancel my Delivery Pass?

You have the right to change your mind and cancel your Delivery Pass membership within 14 days. If you do decide to cancel, and you haven't used your Delivery Pass, you should call us on 0800 328 1700 within 14 days, and we will issue you with a full refund. You can still cancel within 14 days even if you've used your Delivery Pass but we'll deduct the cost of delivery slots used from any refund due. We're sorry but you may not cancel your Delivery Pass membership more than 14 days after purchase.

Please see our Contact Us page for further contact information.

How quickly can I start using my Delivery Pass?

Your Delivery Pass will be registered to your Online Groceries account within 24 hours. However, as soon as you order your pass we will send you a voucher code so that you can place an order straight away or add it to an existing order. You will need to add it, and checkout your order before 11pm the day before delivery

From the day after purchase, your Delivery Pass will be linked to your Sainsbury’s Online Groceries account and your delivery charge will show as free once your basket reaches £40.

Can I use my Delivery Pass to deliver to multiple addresses?

A Delivery Pass can only be used by the Sainsbury’s Online Grocery account holder.

We understand that from time to time you might want to deliver to an address other than your usual home address (e.g. a holiday home). Please be aware that as Delivery Passes can only be used by the account holder, we may ask you for proof that you are associated with all your delivery addresses.

Can I change my Delivery Pass type?

Once you have purchased a Delivery Pass you cannot change to another type of Delivery Pass. When your Delivery Pass is due for renewal, you will be able to switch to a different Delivery Pass type.

I’ve received a Delivery Pass evoucher, how do I add it?

You may receive a money off evoucher offering a discount on a Delivery Pass. To add the Delivery Pass evoucher simply add in the discount code on the Delivery Pass website and press ‘Apply Code’. The discount will then be deducted from the amount due. Please note, the marketing evoucher is a single use voucher and can only be used once. If you have been sent an evoucher code by email and it doesn’t work when entered into the website, please  Contact Us.

How will I be charged for my Delivery Pass?

Purchase your Delivery Pass at our Delivery Pass website. Your payment card will be charged once for your pass. This will entitle you to deliveries for the duration of your Delivery Pass from the date of purchase. Sainsburyssaver will be the name that appears on your card statement. Please note we don’t accept AMEX or MAESTRO cards for the purchase of Delivery Pass.

Will I earn Nectar points when purchasing a Delivery Pass?

Yes. You will earn Nectar points on your Delivery Pass purchase as long as your Nectar card details are up to date and registered at My Account. 

Will I earn staff discount when purchasing a Delivery Pass?

Yes. Our colleagues will earn staff discount on their Delivery Pass purchase as long as the staff discount card is up to date

What happens when my Pass runs out?

When your Pass runs out, it will renew automatically. We'll send you an email 28 days before it runs out to remind you. If you have a Monthly Pass, we won't remind you. It will keep on automatically renewing every month

Can I, as a business customer, still purchase a Delivery Pass?

Yes. Business customers can have a Delivery Pass as long as the goods are not being purchased for re-sale or commercial purposes

How do I stop my Pass from renewing?

You can stop your Pass renewing at any time by choosing 'Do not renew my Delivery Pass' above. Your Pass will still be active for any time you have left on it. For example, if you cancel a 6-Month Pass after 5 months, you'll still be able to use it for 1 month.

How does the Delivery Pass Guarantee work?

When your Pass expires, we'll add up the cost of the slots you used while you had a Delivery Pass. If the normal delivery charges for the slots you chose were less than the cost of your Delivery Pass, we'll give you a coupon for the difference. You can use this on an online grocery order